Return Policy

RETURN POLICY

 

We are happy to refund or exchange your goods based on the criteria below

1. If you have changed your mind regarding the purchase you need to place the Refund/Exchange request within 30 days from when the item was received.
2. The goods need to be complete and undamaged and with the original packaging.
3. The cost of the return delivery shall be paid for by the customer, unless otherwise agreed by us.

Or:

1. If your item is defective/broken/faulty and under warranty and is returned in 30 days we will refund the P&P costs.

If your return matches the above criteria then please email support@getupandgetout.co.uk to request an RMA number and initiate the returns process. For full details regarding refunds and/or exchanges please see our Terms & Conditions

Note:
If you wish to return or exchange your goods please complete the form to obtain a valid Returns Material Authorisation (RMA).

Please note: You must enter the email address you used when ordering and returns will not be accepted without a valid RMA number.